Comments on: Nokia 1600 Prepaid Phone with 300 Minutes Included

By: Roberto Vitale

Roberto Vitale — Tue, 19 Jan 2010 19:07:00 +0000

It works well for the price. Consider it for just basic phone use. Forget about customer service. It stinks!. However, calls and gets calls for a modest price. That is it.

Rating: 4 / 5

By: LJ

LJ — Tue, 19 Jan 2010 18:14:19 +0000

Did not even get to activate the phone (Nokia phone seemed to work fine).

Tried to activate on the NET10 website…Serial Number Error.

Called the 1-866 number to activate, was hung up on 4 times after entering information such as serial number etc…”A customer agent will assist you” then nothing. Called “tech support” complete JOKE! First line agent inept. Kept repeating back to me whatever I said then would just tell me that the phone was inactive…hello that is why we are on the phone here…to “activate” the phone. Trish the supervisor it took 3 attempts to reach, told me to fax all of my information including the phone papers and my receipt from purchase…U have got to be kidding! 24-48 hours for a response and I haven’t even activated a phone? Not a chance. Lucky for me Wal Mart graciously gave all my money back. I will stick with Verizon, they have spoiled me with their AWESOME customer service.
Rating: 1 / 5

By: R. E. Brown

R. E. Brown — Tue, 19 Jan 2010 16:47:20 +0000

I purchased 1000 minutes for my phone on July 11. I have called them 10 times exactly, each time it was escalated and repeated to me the phone would be active within 24 to 48 minutes. Each time they said they would call me. No call. Issue still not resolved and today is July 21, 2008. 2 people called me after I told them repeatedly I would be in on weekend to call on Monday. I called the center back and was told they have no report that anyone called me. It will be *resolved* within 24 to 48 hours. Have filed FCC and BBB complaints. Avoid this phone and telephone service. Avoid it all costs!
Rating: 1 / 5

By: Lillian L. Laybourn

Lillian L. Laybourn — Tue, 19 Jan 2010 15:43:51 +0000

My parents have this phone with another pay as you go provider, and both my brother and I have spent hours searching for the volume control, to no avail. This phone is a piece of junk. My parents are hard of hearing, and have trouble with this phone. I am not, and I can barely hear anyone on the other end. I goggled the manual, and it appears, there is NO volume control. Order another phone with your service.
Rating: 1 / 5

By: Boulware

Boulware — Tue, 19 Jan 2010 14:44:24 +0000

My Net10 Nokia 1600 was unable to receive text messages from a Sprint Palm Centro. I contacted Net10 tech support, who insisted that the problem was on Sprint’s end. Net10 tech support couldn’t understand that a one-way conversation via text messaging isn’t very useful, whether it’s Sprint’s problem or not. (I have never had any problems sending messages from the Centro to any other phone.) I was hoping Net10 would at least try to figure out what was wrong. Maybe it was the admittedly old 1600; maybe it was network incompatibility; maybe it was Sprint’s fault. I’ll never know because tech support simply refused to help me, saying that my messaging was “working properly.”
Rating: 2 / 5